Contact Us
Contact Us
We are a small handmade studio and we genuinely care about every order and every customer. Whatever you need, we are here.
Email Us — Preferred Contact Method
We aim to respond to all emails within 1–2 business days. Email is the fastest and most reliable way to reach us — we check it every day and will get back to you as quickly as we can.
Phone
Our phone line is often busy as we spend most of our time in the studio making your pieces. For the quickest response, we kindly ask that you contact us by email first. We will always get back to you promptly by email and can arrange a call if needed.
When Emailing Us, Please Include:
- Your order number (if your enquiry is about an existing order)
- Your full name and the email address used to place your order
- A clear description of your question or concern
- Photos if relevant (e.g., for damaged or incorrect items)
The more detail you include, the faster we can help you.
You May Also Find Your Answer Here:
- Frequently Asked Questions — product materials, care, sizing, and more
- Shipping Policy — processing times, delivery timeframes, tracking
- Returns & Refunds Policy — how to return an item or request a refund
Thank you for supporting a small handmade studio. Every message matters to us, and we look forward to hearing from you.
— Ella & the MiU Life team